Only registered users that have actually used your service can leave you a review for your business on our site. This should help stop any trolls from giving you negative feedback without having actually experienced your service. In the event that you are left negative feedback by a customer and feel it is unfair, please email firstname.lastname@example.org and we will try our best to review the situation. If the feedback breaks our terms and conditions then we will remove immediately. If you feel the feedback is unjustified then we will attempt to resolve the situation between your business and the customer. Please see our terms and conditions for more information.